Billing Process

The following is intended to help you understand our billing process:

  • Co-pays are due at the time of services
  • Charge amounts for your visit are based on notes our billing staff receives from your therapist
  • Our billing staff submits charges to your insurance company for reimbursement
  • Payment from your insurance company is generally received within 30 to 60 days of submission
  • A statement will be mailed to you after your insurance has made payment or other determination
  • We will send you a bill monthly for any balance due after insurance has processed your claim
  • For your convenience we accept cash, check, MasterCard, Visa and Discover
  • Payment plans may be arranged to fit your budget. All plans require monthly payments.
      Please contact us if you wish to receive a record of your charges prior to receiving your bill.  We appreciate your understanding and cooperation and will be happy to answer any questions you may have about your billing procedures.
       
      Other payers Workers compensation
      We will bill your workers compensation carrier for all charges incurred at our facility.  In the event these charges are denied, the claim may be submitted to your personal health insurance plan.   If the claims are denied you are financially responsible for all charges.  In the event that you seek legal representation in the settlement of your claim, we ask that you adhere to the policies listed under "Personal Liability/Litigation".
       
      Motor Vehicle Accident
      We will bill the responsible party's automobile insurance, provided the policy includeds Personal Injury Protection (PIP).  If PIP is not available, claims will be submitted to your health insurance provider.  In the event that you seek legal representation in the settlement of your claim, we ask that you adhere to the policies listed under "Personal Liability/Litigation".
       
      Personal Liability/Litigation
      If you are working with an attorney for your claim, and are not yet to the point of settlement, our financial policy is as follows:
      • At the initial evaluation a lien waiver must be signed
      • The lien waiver is valid for the lesser of your settlement completion or 1 year.
      • At the end of 1 year, if your litigation is not resolved, your entire balance becomes due and payable in full.
      • At the inital visit we will require information about your attorney
      • A co-pay of $30 is required at each visit
      • If your claim is denied, you are fully financially responsible for payment

       
      Self-pay
      Self-paying patients are asked to pay a minimum of $100 on the first visit and $50 on each subsequent visit.  If these payments do not cover all treatment costs, you will be billed for the remaining amount on a monthly basis.  In certain situations a payment may be established to met your budget.  Please call our Business Mangager to arrange such a plan.  All payment plans require monthly payments.   If you have any other questions regarding our insurance and billing processes, please contact us at 314-647-4880.